01 / STARTING THE WORKOne agreed scope.
An inquiry, a price guide or an OTP acceptance does not itself create a project order. Work begins when both sides approve a written quotation or statement of work describing deliverables, responsibilities, milestones, fees, any tax and external charges, and a realistic timeline.
If a requirement is unclear, we pause to clarify it before treating it as included. We will not quietly add chargeable work without your approval.
02 / WORKING INPUTSYour part matters too.
You supply accurate content, necessary access and feedback in the agreed time, and confirm that you have the rights to materials you provide. You retain ownership of your content and accounts. We use reasonable care with access you share and ask you not to send passwords or sensitive data through public forms.
Delays in client inputs, third-party approvals or provider access may affect delivery dates; we will explain the impact and agree the next step.
03 / FEES & CHANGESNo surprise additions.
The accepted written quote controls price, payment stages and any renewal or cancellation dates. Milestone percentages must total 100%. Taxes, paid tools, licences, store accounts, provider usage and other third-party charges are identified separately where applicable. Late undisputed payments may pause work after reasonable notice.
New features, major revisions or requests outside the approved scope receive an estimate or fresh quotation before work starts. Cancellation is settled against approved work completed and written commitments, subject to the agreement and applicable law.
04 / DELIVERABLES & RIGHTSOwnership with clarity.
After full payment, you receive the agreed deliverables and rights described in your quotation, subject to third-party software, fonts, imagery, platform and open-source licence terms. Your domain and developer accounts remain yours. We retain our pre-existing tools, reusable methods and general know-how, without using your confidential material as a portfolio claim.
How we may display a limited glimpse of work—and when we need your permission—is set out in the project-preview policy below.
05 / PRIVACY & CONFIDENTIALITYHandle information carefully.
Each side keeps the other’s non-public project information confidential except where sharing is needed to deliver the agreed work, use an approved provider, comply with law or seek professional advice. Reasonable technical and organisational measures are used, but no online system is risk-free. Where personal-data processing needs its own agreement, we will discuss that before handling production data.
The Privacy notice explains this site’s Contact drafts and, when enabled, how terms acceptance and email verification are processed.
06 / FAIR LIMITS & RESOLUTIONFix issues, then move forward.
We aim to deliver the approved scope with reasonable skill and care. No provider can guarantee uninterrupted third-party hosting, specific search rankings, app-store approval, traffic, revenue or a particular business outcome. Tell us promptly about an issue so we can investigate and address work within our agreed responsibility.
To the extent the applicable law permits, neither side is responsible for indirect or speculative business losses. SandboxRise’s total liability for a claim is limited to fees actually paid for the affected project, or, for an ongoing service, fees paid for that service in the preceding 12 months. This limit does not restrict liability for fraud, deliberate misconduct or rights that cannot legally be excluded. We will first try to resolve disagreements in good faith; governing law and formal dispute process are confirmed in the project agreement rather than invented here.
A small social
thank-you.
When these Terms are published on the SandboxRise website, every paying client commissioning an approved website or app build—including an existing client with an active build—may request one additional website page or one app screen, tailored to their brief, with no extra development fee, provided we agree its scope in the written project quote. This is a thank-you for building with us, not a reward for following, starring or posting on social media.
The offer works like this:
Once written into an approved project quote, this bonus is honoured on the agreed terms even if you never engage with our social accounts or later unfollow. No monitoring, slowing, breakage or sudden shutdown of paid client work is connected to social activity. Any change to this offer affects only future quotes and will be disclosed before they are approved.